Cardinal Focuses on the Future of Operations, Announces Promotion of Jenn Cassidy to President
DENVER, CO – December 13, 2023 – Cardinal Group announced today the promotion of Jenn Cassidy to President, Property Operations and Experience. In her new role, Jenn will lead the operational leadership and team members for the company’s diverse portfolio, including Student, Conventional, Build-to-Rent (BTR), Military, and Co-Living housing communities, both owned and third-party managed.
In this elevated role, Jenn is set to leverage the best practices from each housing sector, applying customized playbooks to ensure success. Her commitment to operational excellence and strategic vision is evident in her role as a change champion, driving the adoption of innovative and modern solutions to elevate the experiences of Cardinal clients, residents, and team members.
Jenn brings a wealth of experience and a proven track record of success to her new role. After her 20 years of experience in operations, Jenn joined Cardinal in 2020 as SVP of Student Housing Operations and played a pivotal role in defining and driving key operational performance metrics, adding significant value to Cardinal’s managed portfolio.
“Property Operations is the core of what we do at Cardinal. It is an honor to lead the team and work alongside so many talented individuals as we continue to innovate our platform to provide exceptional experiences for our residents, clients, and team members,” commented Jenn Cassidy, President, Property Operations and Experience.
Jenn’s strategic focus on the client experience is indicated by her deep understanding that client needs are evolving. The inclusion of “Experience” in the new role emphasizes the relentless dedication to fostering a positive and thriving environment for clients, team members, and residents alike. “Our Mission is to create communities where Residents thrive, and we want to be intentional about that Mission by ensuring the customer experience is a key focus of our leadership team,” said Alex O’Brien, CEO of Cardinal Group.
In addition to her operational leadership role, Jenn serves as a change champion, driving the adoption of key company initiatives. She has been instrumental in identifying and driving strategic initiatives aligned with company and client objectives. Her collaborative approach has allowed the organization to partner with cross-department leaders to define, drive, and execute strategies that enhance overall operational efficiency.
Her commitment to excellence extends beyond the Cardinal team, as she serves as a founding member of the College Student Mental Wellness Advocacy Coalition and the W. Collective, a women’s organization for the housing industry focused on the next generation of female leadership while connecting and empowering women in the industry. She was also recently named one of Globe St.’s Women of Influence for 2023 and has received countless accolades for her success.
“We are thrilled to announce Jenn’s well-deserved promotion to President of Property Operations and Experience,” said Cara Athmann, Chief Operating Officer at Cardinal Group. “At Cardinal, we navigate the future with a compass pointed to innovation and disruption. Jenn’s elevated role stands as a critical piece in executing our strategic vision for our operational advancements. Her unwavering commitment to the client, team member, and resident experience is the cornerstone of our journey, ensuring that every disruption we make echoes the heartbeat of excellence.”
About Cardinal Group Companies
Cardinal Group Companies (“CGC”) is a fully integrated real estate management, investment, construction, consulting, and marketing firm focused on multifamily and student housing throughout the country. Headquartered in Denver, Colorado, CGC affiliate companies are all firmly built atop the company’s “Cardinal Culture.” Since 2007, CGC has been operating successful partnerships, focused on creating efficiency and above market performance via their commitment to challenging the status quo of the industry. To date, Cardinal Group Companies has developed several best-in-class initiatives, which have earned the company national recognition year after year. CGC’s management platform oversees nearly 90,000 student housing beds and nearly 40,000 total units across the U.S., including CGC’s owned portfolio and third-party managed properties.
To learn more about Cardinal Group Companies, please visit www.CardinalGroup.com.